FAQ

Gnoce serves customers worldwide. Visit our contact page for current company and customer service details.

Retail availability can change. Please contact customer service for current store information.

Contact us as soon as possible with your name and order number. We will confirm whether the order can still be changed before processing.

After payment is completed, an automated confirmation email containing your order details is sent to the email address used at checkout.

Check that your email address is correct and review your spam or junk folder. If the message is still missing, contact customer service with your order details.

Import duties and taxes depend on the destination and local regulations. Any charges not collected at checkout may be payable to the local authority or carrier.

Use the country and language selector. Available countries and currencies are determined by the Shopify Market serving your domain.

Available payment methods depend on your country, currency and checkout. The payment methods shown at checkout are the methods currently available to your order.

Payments are processed by trusted payment providers through encrypted checkout services. Gnoce does not directly store your full card details.

We use personal information to provide services, process orders and meet legal or security requirements. Please read our privacy policy for full details.

Many pieces use 925 sterling silver. Selected designs may include plating, Murano glass, crystal or other materials. Check each product page for its exact composition.

Many charms are designed for common European-style charm bracelets. Review the product dimensions and compatibility information before ordering.

Choose a photo jewelry design.

Upload and position your photo on the product page.

Review the preview and personalization details.

Select the required options and add the item to your bag.

Check the file format and size, then try again with a stable connection or another supported browser. If the issue continues, send us the product and order details.

Shipping availability and methods depend on the destination selected for your order. Review the shipping page for the policy that applies to your market.

Delivery time includes product processing and carrier transit time. Personalized products may need additional processing. Current estimates are shown in the applicable shipping information and checkout.

Contact customer service with your order number and tracking number. We will review the shipment status and explain the available next steps.

Keep the item unused and retain the original packaging. Review the return policy before sending anything back, as exclusions and return requirements may apply.

Eligible items may be returned within the stated return period. Conditions, exclusions and refund instructions are listed on the return policy page.