Every Gnoce jewelry piece is backed by our extended warranty and effortless returns.
1-Year Warranty
All Gnoce jewelry is covered by a 1-year warranty starting from the date you receive your order.
This warranty covers manufacturing defects under normal wear.
- Please contact Gnoce to request authorization before returning any item
- Customers are responsible for return shipping fees
- Items must be securely packaged; Gnoce is not responsible for lost or stolen returns
- Warranty is void for items showing signs of misuse, modification, or abnormal damage
60-Day Returns & Exchanges
If you're not completely satisfied, you may return or exchange eligible items within 90 days of delivery.
- Items must be unused, unworn, and in original condition
- Authorization is required before sending any returns
- Returns must be shipped with tracking
- Promotional gifts must be included with your return (or gift value will be deducted)
Non-Refundable Items
- Personalized or engraved items (unless incorrect)
- Worn, damaged, altered, or tag-removed items
- Replacement or exchange items
For full policy details, please contact us at service@gnoce.ca or visit our Returns & Warranty page.
No.1210, 12/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
